International patients

All our inpatient rooms have en-suite facilities and are equipped with a nurse call system, television, radio, direct dial telephone and free internet access. Soap and towels are provided but you are advised to bring your own toiletries.

You are generally welcome to use your mobile phone in your room and in designated areas.  You can also make phone calls using the hospital’s telephone system. Any external calls will be charged to your account. Ask a member of staff for details of charges.

Wi-Fi internet access details are specific to each of our hospitals and will be available in your room.

To make sure your stay is as comfortable as possible, we offer a range of nutritionally balanced meals and cater for all dietary requirements including vegetarian, gluten-free, kosher and halal meals.

Our friendly hospitality staff are happy to assist with any special dietary needs. Please contact your consultant’s secretary or our inpatient team with your requirements before admission and we can make the necessary arrangements.

Your family and friends are welcome to order food but please be aware that meals and refreshments for visitors are chargeable.

While nutritious meals are provided for our patients, you can also enjoy food at one of the stores, cafés or restaurants located at our hospitals. Some of our hospitals also have convenience stores for daily essentials.

Harefield Hospital

You can have a snack at the friendly Pavilion run by the League of Friends. If preferred, you can have a meal at Harefield Hospital’s restaurant, The Hungry Hare. This is located opposite the main entrance, below the concert hall.

Royal Brompton Hospital

We have a variety of hot and cold drinks and snack options at the coffee shop located close to the main reception. Alternatively, you can enjoy a meal at the Garden Restaurant on Level 1 which serves lunch and dinner, seven days a week. There is also a WHSmith for daily essentials.

St Thomas’ Hospital and Evelina London Children’s Hospital (same location)

We have a range of options for food and drinks. These include M&S Café and M&S Simply Food, Costa Coffee, Toms Riverside Café and Toms Shepherd Hall Restaurant. There is also a WHSmith and Stock Shop for daily essentials and women’s clothing.

We provide a number of facilities and contacts to support the spiritual and religious needs of our patients and their relatives and friends. This includes our prayer rooms and chapels, as well as on-site religious representatives at our hospitals. Explore our facilities below.

Royal Brompton Hospital

Our multi-faith rooms at Royal Brompton and Harefield hospitals allows people of all religions and backgrounds a private and quiet place to pray or contemplate. The room is equipped with holy books, a male/female room divider and prayer mats. Washing facilities are also nearby.

Royal Brompton Hospital and Harefield Hospital each have a Christian Chapel which provides a quiet and tranquil space, away from the wards, for use by all.

Our chaplaincy service will support patients, their relatives and friends by providing someone who can listen in confidentiality and provide support and information.

We offer a number of on-site religious representatives which can also be contacted any time to meet your individual needs. To make use of this service, simply ask the customer services team or your nurse.

Guy’s Hospital

Guy’s Chapel is open from 9am to 6pm, Monday to Friday. It is located just off St Thomas Street at Guy’s Hospital, London SE1 9RT.

Our multi-faith prayer room is open from 8am to 7pm every day. It is located on the ground floor at Guy’s Hospital, Tower Wing.

Evelina London Children’s and St Thomas’ hospitals

Evelina London and St Thomas’ hospitals are in the same location and share religious facilities.

St Thomas’ Chapel is open from 7am to 10pm every day. It is located on the 1st floor of St Thomas’ Hospital.

Our multi-faith prayer room is open from 8am to 8pm every day. It is located on the ground floor at St Thomas’ Hospital, South Wing (near Central Hall).

We recognise that friends and relatives will want to stay close to our patients to see each other often.

At our hospitals, our team can arrange accommodation within the hospital grounds, subject to availability.

Evelina London Children’s Hospital

We understand that you will want to stay close to your child while they are in hospital.  The majority of beds within Evelina have a pull-down adult bed next to them allowing one parent or carer to stay with their child overnight. We provide linen, towels and showering facilities.

Occasionally, relatives can stay in the patient’s room at the discretion of the ward sister or ward co-ordinator, but normally it is only possible if the patient requires language assistance or has additional personal care needs.

Harefield Hospital

Visitors have the benefit of accommodation at Parkwood House. This is a small, friendly, hotel-style house within the hospital grounds. It offers single or double rooms at reasonable rates.

Royal Brompton Hospital

Accommodation is limited and needs to be booked in advance. As a result, only one of your visitors can stay there at a time.

St Thomas’ Hospital

Visitors have access to on-site accommodation. River-View apartments provide short and long-term temporary accommodation.

Located on the St Thomas’ hospital site, the self-contained apartments offer a ‘home from home’ environment and spectacular views of the River Thames and Westminster Palace.

Choose from 2 or 3-bed apartments with an open-plan kitchen, lounge, free Wi-Fi and TV. Complimentary bath linen and toiletries are provided.

For accommodation enquiries and reservations, call +44 (0)20 7188 0276 or email stthomas.accommodation@gstt.nhs.uk.

Hotels

We have a partnership with the London Park Plaza Hotel group and can offer a special 15% discounted rate.

The Park Plaza Westminster Bridge is just minutes from St Thomas’ and Evelina London Children’s Hospital, making visiting easy, and close to many of London’s famous landmarks.

Park Plaza Westminster Bridge London
200 Westminster Bridge Rd
London, SE1 7UT

We welcome friends and family to visit inpatients at most times.

Visitors should please check with the ward staff to see when the best time is to visit their loved one, as it may vary depending on the patient’s care and treatment. Patients can tire easily and need plenty of rest.

Royal Brompton Hospital – Sir Reginald Wilson ward

Friends and family are welcome to visit 7 days a week, between 10am and 10pm. There is a rest period for patients between 1pm and 2pm. During this period, the ward is closed to visitors.

The intensive care (ITU / ICU) and the high dependency unit (HDU) do have limitations on the times and number of visits per patient. Visiting times are as follows:

• HDU: 11am to 1pm and 3:30pm to 7:30pm.
• AICU: 11am to 12 midday and 4pm to 7pm.
• Recovery: after 6pm.

Harefield Hospital – Juniper ward

You can visit 7 days a week, between 10am and 9pm. There is a rest period for patients between 1pm and 2pm. During this period, the ward is closed to visitors.

Juniper Ward’s high dependency unit (HDU) welcomes visitors from 2pm to 9pm, with a restriction on the number of visitors.

St Thomas’ Hospital – Howard ward

You can visit inpatients 7 days a week, between 11am and 8pm.

There is a maximum of 3 to 4 visitors per patient.

St Thomas’ Hospital – Westminster Maternity Suite

You are welcome to visit 7 days a week, between 3pm and 8pm.

There is a maximum of 2 visitors per patient.

Evelina London Children’s Hospital

You can visit inpatients on the ward 7 days a week, between 12pm and 7pm.

There is a maximum of 2 visitors per patient and only one visitor may stay overnight.

In the emergency department, there is a maximum of 1 visitor per patient.